Dealing with Covid 19

Mountain Shadow Hostel

   COVID-19

YES...we are still open.   

Around the world we've all been impacted by the measures being taken to tackle the spread of the Coronavirus.   

We’re closely monitoring the impact of the Coronavirus and taking steps to prepare our business, our customers and staff. 

After careful consideration in how The Mountain Shadow Hostel can do OUR part in combating this virus, we have made some necessary changes to keep our guests and staff safe.  

    

HAVE QUESTIONS?
Check out our policy & procedures below

The Mountain Shadow Hostel is taking the coronavirus seriously.  For your health, and ours.  

We are doing everything in our power to provide a safe place for you to stay during the COVID-19 pandemic.  The well-being of our guests and staff is our number one priority so you can rest assured that we’ll be welcoming you into a clean and cared for environment. 

 

What We’re Doing

  1. Front Desk:

  • We’ve changed our processes to minimize guest contact with the front desk staff.

  • Staff are onsite 24/7 to assist and answer questions. 

  • Social distancing measures are being implemented to keep your 2m personal space bubble intact.

  • Best practice posters are displayed throughout the hostels and all lobby brochures, magazines and papers have been removed. 

  • All payment points have contactless options (no touchy!) 

  • Enhanced sanitization procedures are in place at the front desk, in the lobby and across guest touch points throughout the hostel with disinfecting taking place regularly.

  • Sanitizing stations are available throughout the hostel.

  • All guests must have their temperature taken when they check in with a hand held thermometer (an unobtrusive touch to the forehead).

  • Masks are available for a small fee.

    2.    Guest Room and Housekeeping:

  • Our rooms are spotless!  We have enhanced and thorough cleaning protocols in guest rooms. Extra attention is being paid to all high touch points including door handles, light switches, lockers, bunks are being cleaned with chemicals aimed at killing COVID-19. 

  • All dorm rooms will be 50% occupancy or less to adhere to social distancing protocol.  Bottom bunks only.

  • Maximum 3 per room if hostel is full, otherwise all guests will have their OWN room.

  • For guest and employee safety and well-being, daily housekeeping service is suspended while the rooms are occupied.

  • All bedding will be washed and treated at high temperatures.

 

    3.    Cooking, kitchen and social distancing: 

         

  • We are limiting our guests to two (2) at a time in the kitchen.  

  • Kitchen is sanitized after every use.

 

     4.    Public Spaces:

  • Hand sanitizing stations are placed in all public areas for guests and employees.

  • We have rejigged our furniture in common areas to accommodate social distancing.

  • Regular deep cleaning is carried out on all carpets and upholstery.

  • Maximum 4 guests in our public spaces.  Any more than that, our guests will be required to wear their masks.

  • Magazines, brochures  and games have all been removed.

  • Showers are disinfected after every use.

  • Bathrooms are cleaned regularly.

      5.    Hostel Employees and Staff Requirements:

  • Hostel employees are following strict guidelines, including utilizing Personal Protective Equipment and frequent and stringent hand-washing protocols.

  • Employee workstations will be cleaned and disinfected after every shift.

  • Employees will be empowered to stay home if unwell and communicate their potential exposure to COVID-19 with management.

 

What you can do

 

  •  You’ve heard it a thousand times before, but remember to wash your hands and stay 2 meters apart! And if you need to sneeze or cough, please do so into your elbow or shoulder.

  • Please adhere to our social distancing guidelines within the hostel, including kitchens and bathrooms.  There is information provided throughout the hostel.

  • We will ask at check-in if you have been experiencing any flu-like symptoms.  Please inform a member of staff immediately if you have been feeling unwell so that we can best assist you and ensure your safety and the safety of others. 

  • If you have arrived out of country, you must provide proof that you have self quarantined for 14 days.  IE:  airline tickets, hotel receipts etc.

If you have any questions around making a reservation or wish to inquire about an existing reservation,

please call 1-250-231-6667.

 

Cancellations

The Mountain Shadow Hostel cancellation policy remains 24 hours notice. Any prepaid nights are fully refundable when cancelled within these policies.

Stay safe, stay healthy and look forward to hearing from you.

The Mountain Shadow Hostel Management

Copyright Mountain Shadow Hostel.  All Rights Reserved.